Shipping Policy

Last Updated: July 20, 2026

Thank you for choosing UNTRAP. We’re committed to getting your order to you as quickly and reliably as possible.

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and U.S. public holidays.

Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.

Once an order has been processed or shipped, we may be unable to change or cancel it.

Shipping Within the United States

We currently offer the following shipping options:

• Standard Shipping (5–7 business days): Free on orders of $75 or more; $6.99 on orders under $75

• Expedited Shipping (2–3 business days): $14.99

• Overnight Shipping (1 business day): $29.99

Delivery estimates begin after your order has been processed. Shipping times are estimates and are not guaranteed.

Available shipping methods and final charges will be displayed at checkout based on your delivery address.

International Shipping

UNTRAP ships to selected international destinations.

International orders typically arrive within 7–21 business days after processing. Actual delivery times may vary depending on the destination, carrier service, and customs clearance.

International customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are not included in the product price or shipping cost unless otherwise stated at checkout.

We recommend checking your country’s import requirements before placing an order.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number.

Please allow 24–48 hours for the carrier’s tracking information to update.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or shipped.

Additional shipping charges may apply if a package is returned because of an incorrect or incomplete address.

Delivery Delays

Delivery may occasionally be affected by severe weather, customs processing, carrier disruptions, peak shipping periods, or other circumstances outside our control.

While UNTRAP cannot guarantee carrier delivery dates, our team will do its best to help you track your shipment and resolve any delivery issues.

Lost, Damaged, or Missing Packages

If your package arrives damaged, appears to be lost in transit, or contains missing items, please contact us within 7 days of delivery—or within 7 days of the estimated delivery date for an undelivered package.

Please include:

• Your order number

• A description of the issue

• Photos of the package and product, if applicable

• Any relevant carrier or tracking information

Contact us at info@thermocorelab.com.

We will review the situation and work with the shipping carrier to determine the appropriate resolution.

Contact Us

If you have any questions about shipping or delivery, please contact:

UNTRAP Customer Support
Email: info@thermocorelab.com
Customer support: Available 24/7